Returns & Exchanges
At King's Wine Cellar, we strive to ensure every bottle reaches you in peak condition. If your order is damaged, defective, or incorrect, you may return it within 14 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our sommelier support team via email or phone with your order number and a brief explanation of the issue.
Verification and Approval
Provide photos of the damaged bottle or corkage defect to receive a Return Merchandise Authorization (RMA) number.
Pack and Secure
Carefully repack the wine in its original specialized shipping container to prevent further breakage during transit.
Ship and Refund
Affix the provided prepaid shipping label and drop the package at any authorized carrier location for a prompt refund upon receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing